Frequently Asked Questions
SUPPORT FAQS
Product & Orders
What to plant recommendations
You get a free cheat sheet when you sign up for the once a month newsletter which can help guide your selection. Its broken down by area of Florida. So you can figure out when to plant broccoli for example or all of the things to start in June. You can place orders online through my website for the majority of the seed (seasonal guidance in the description of each variety - mail or local pick up) or check out the live plants (always in season for our area - local pick up only).
Where’s my order? (Seed Club)
Once the subscription window closes at the end of the month prior, we then process all of the seed club subscriptions at once. All boxes are carefully packed by hand and then shipped out.
Depending on where you are located in the state, you can plan to expect to receive your shipment around the 15th. In the meantime, we recommend checking out the exclusive educational content and joining the private community that's included with your Seed Club membership. If you haven't joined yet, you can do so here.
Seed Club Missing Welcome Email
Emails are so easy to get lost these days! Shoot me an email at elise.pickett@theurbanharvest.com so I can get you the links!
Seed Club Hasn't Arrived
The seed club labels get printed at the beginning of the month to give us time to package and prepare them. We don't ship out until the middle of the month, they should arrive on or around the 15th. If it doesn’t arrive around then please reach back out and let us know!
Can I track my order?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.
What if I have questions or need assistance with my order?
We're here to help! If you have any questions or need support regarding your order, our dedicated customer support team is available to assist you. You can reach out to us through our contact form or email. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.
SUPPORT FAQS
Shipping & Returns
Do you offer international shipping?
Not at this moment. We currently only ship within the U.S.
What if my order arrives damaged or there is an issue with the product?
We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact our customer support team immediately.
We will gladly assist you in resolving the issue and arranging a replacement or refund as necessary.
