Frequently Asked Questions

SUPPORT FAQS

Product & Orders

What to plant recommendations

You get a free cheat sheet when you sign up for the once a month newsletter which can help guide your selection. Its broken down by area of Florida. So you can figure out when to plant broccoli for example or all of the things to start in June. You can place orders online through my website for the majority of the seed (seasonal guidance in the description of each variety - mail or local pick up) or check out the live plants (always in season for our area - local pick up only).

Where’s my order? (Seed Club)

Once the subscription window closes at the end of the month prior, we then process all of the seed club subscriptions at once. All boxes are carefully packed by hand and then shipped out.

Depending on where you are located in the state, you can plan to expect to receive your shipment around the 15th. In the meantime, we recommend checking out the exclusive educational content and joining the private community that's included with your Seed Club membership. If you haven't joined yet, you can do so here.

I'm missing the Seed Club Welcome Email

Emails are so easy to get lost these days!

Shoot me an email at elise.pickett@theurbanharvest.com so I can get you the links!

My Seed Club hasn't arrived...

The seed club labels get printed at the beginning of the month to give us time to package and prepare them. We don't ship out until the middle of the month, they should arrive on or around the 15th. If it doesn’t arrive around then please reach back out and let us know!

Can I track my order?

Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.

What if I have questions or need assistance with my order?

We're here to help! If you have any questions or need support regarding your order, our dedicated customer support team is available to assist you. You can reach out to us through our contact form or email. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.

SUPPORT FAQS

Shipping & Returns

Do you offer international shipping?

Not at this moment. We currently only ship within the U.S.

What if my order arrives damaged or there is an issue with the product?

We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact our customer support team immediately.

We will gladly assist you in resolving the issue and arranging a replacement or refund as necessary.

SUPPORT FAQS

The Seed Club

What is the Seed Club?

The Seed Club is a seasonal subscription for Florida gardeners, providing tips, community, and a selection of curated seeds for each of the three growing seasons (September, January, and May) shipped right to your door! We offer three types of subscriptions:

You can elect to pay as you go or can pay for all three shipments up front to save some money! (And who doesn't love that!)

Who is the Seed Club for?

The Seed Club is great for beginning gardeners who are wanting to learn about the basics, or for newly relocated Northern gardeners who have years of experience growing up North but are looking on how to now master gardening in the wild west aka Florida.

What is included with the club?

The Seed Club includes organic, open-pollinated, heirloom seeds, which will include 9 varieties for each of the three shipments of vegetables, leafy greens, herbs, and flowers.

The small and large club subscriptions have the majority of the same seeds included, although on some occasions we do include a more compact variety that is better suited for container gardening in the small seed club subscription. The primary difference is the number of seeds included. The micro club subscription will include 3 of the 9 seeds best suited to small spaces.

In addition to the curated seed collection, you also receive

  • A detailed garden plan that you can use, adapt, or ignore
  • Seed success cards for each variety with easy-to-understand planting instructions and simple maintenance information. (Our members love this one!)
  • A monthly live class specifically on the selected seeds and time for Q&As with Elise, owner of The Urban Harvest.
  • Access to our private Mighty Networks community to ask questions, share your ideas, and connect with other like minded folks from around the state.

How much does it cost?

The Micro Seed Club costs $20.00 per seasonal shipment, Small Seed Club costs $39.00 per seasonal shipment, and the Large Seed Club costs $49.00 per seasonal shipment.

If you sign up for one year/ 3 shipments and prepay at the time of purchase, you can save $10 off your purchase. Your first payment will be charged at the time of subscribing, then on the 1st of every subsequent shipment month's.

How do I sign up?

Seed Club subscriptions are open three times a year, starting one month prior to the seasonal shipment.

For example, for the January shipment, the subscription window is open from Dec 1- Dec 31st. If you want to subscribe during a month that subscriptions are not open, we recommend filling out the pop-up to join the waitlist.

How many seeds of each variety do I receive?

This will vary depending on a few factors like the availability/rarity of the variety as well as the germination rate and how many of the plants we have planned for.

We typically send twice the number of seeds that are needed to plant based on our example garden plan. I.e if there are 2 eggplants in the small garden plan, we will send 4 seeds. If, on the other hand, it is something that gets planted densely or succession planted, like lettuce seed, you'll receive several hundred seeds.

Do I need to resubscribe each quarter?

Nope, no need to resubscribe each month. It will charge your card on file on the 1st of every quarter's month.

When do I receive my seed club shipment?

Once the subscription window closes at the end of the prior month, we process all of the seed club subscriptions at once.

All boxes are carefully packed by hand and then shipped out. Depending on where you are located in the state, you can plan to expect to receive your shipment around the 15th.

I am traveling and won't have time to be able to garden in the coming months, can I pause my subscription?

You can always pause your subscription through the "my account" section of the website if you're in a busy season of life or will be traveling, then can resume your subscription when you're ready again.

I want to order other seeds. Can I add them to my subscription box?

At this time, we are unable to include add-ons in our Seed Club subscription boxes.

But you can place an order with seeds at the time of purchase for the club, and we will ship the other seeds out to you as soon as the order is received.

The subscription box will come afterwards at the scheduled time.

It's past the 15th of the month, and I don't have my box yet, what's going on?

Typically, The Seed Club shipments are received on or around the 15th of the month, but sometimes things can be held up.

Once the package is handed off to USPS, we don't have any more information on our end than you do. And I've experienced members getting the package in their mailbox when their online system says they are still awaiting the package.

We recommend being patient and giving it a few more days. If you still haven't received it by the 20th, feel free to reach out to us.

How do I cancel my subscription?

You can cancel your subscription here. You have full control over your account at all times, so you can change details, pause, or cancel at any time.

Can't find the answer you're looking for? Don't worry, we're here to help!

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